FAQs

Q: I have ordered my UltimateStraw. Now what ?

A: We will send you an order fulfillment notification once your order has been processed.

Q: How long does shipping take?

A: It takes our team 1-3 days to process orders. Once your order is shipped, you can expect a 5-8 day shipping time for North America.

Q: How long does international shipping take?

A: It takes our team 1-3 days to process orders. Once your order is shipped, you can expect a 5-14 day shipping time for international orders.

Q: How do I clean the UltimateStraw?

A: Every UltimateStraw comes with its own cleaning tools. They can be found in the UltimateStraw carrying case, and its Dishwasher safe. 

Q: Does UltimateStraw work with plastic to-go cup lids ?

A: The UltimateStraw has been rigorously tested through hundreds of to go cup lids and works wonderfully! Our design ensures that the UltimateStraw will last a lifetime.

Q: How do I put the straw back in the container ?

A: The UltimateStraw will simply fold up when you need to put it back in its case.

Q: Has the UltimateStraw been tested ?

A: Our UltimateStraw has been thoroughly tested and meets our standards for quality and efficiency.

Q: What’s your return policy?

A: UltimateStraw is 100% committed to providing our customers the best experience possible. We believe that UltimateStraw properly represents its name and truly is the ultimate straw. However, if, for any reason, you are not satisfied with your order, we will offer you a 100% refund.

Q: Does the UltimateStraw come with a warranty?

A: The team at UltimateStraw strongly believe in our product. We offer customers a lifetime guarantee. If you ever have issues with your straw, we will replace it for free.

Q: What materials are used in the straw ?

A: The outside of the straw is stainless steel and the inner elastic material is made from medical & food grade TPE tubing. UltimateStraw is latex-free.

Q: What grade of stainless steel are you using ?

A: Ultimate Straw is constructed out of type 304 stainless steel.

Q: Can the straw be used for hot drinks ?

A: Absolutely! Hot, cold, room temp, no matter how you like your drinks, the UltimateStraw is up to the job!

Q: Can I take the case apart to clean it ?

A: The carrying case does not break apart. However, the case is very easy to clean: A little bit of soap and water goes a long way!

Q: How do I clean the Brush itself?

A: The brush itself is dishwasher safe and does not need special treatment.